Help & Support

How do I report a pregnancy or birth?

  1. Navigate to the Mon compte screen by clicking on the Mon compte or Log In button in the upper right corner of the website.
  2. On the Mon compte screen, click on the Pregnancy & Birth Reporting
  3. The Pregnancy and Birth Reporting form will appear.
  4. Fill out the form and click on Send.

How do I contact someone for help?

If you need assistance, don’t hesitate to contact us using one of the following methods:

By Phone – Contact us during business hours by phone.

  • Customer Service Phone – 1-888-245-3471
  • Fax Line for Form Submission – 1-905-524-3936

How do I Add a Donor to my Favorites?

  1. Make sure you are logged onto the website with your account. You can login from the my-account screen.
  2. Search for a donor from the Trouvez un Donneur screen. Click on a donor to open their profile.
  3. To add a donor as a favorite, click on the heart icon to the left of the Donor Title, or click on the Ajouter aux favoris button in the lower right corner.

How do I View my Favorites?

  1. Make sure you are logged onto the website with your account. You can login from the my-account screen.
  2. Go to the My Account Screen to view your favorite list.